Customer Service

Full-Time

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KL Sentral, Kuala Lumpur

About The Job

Job Responsibility

Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service

Job Requirements

Mandarin language skill and daily conversation level of English skill
Able to work in shift basis
Diploma holder: 1 year call center experience

Our Culture

EMPOWERING SOCIAL RECRUITMENT

Agensi Pekerjaan Job Search Asia Sdn Bhd empower the notion of Social Recruitment. Since 2014, we have penetrated the recruitment industry with a bespoke hybrid recruitment model.

Our principal goals are to disrupt the mediocre of human resources in Malaysia with a technological approach, which improves efficiency and productivity in talent acquisition.

WHAT WE STANDS FOR

We champion the notion of "human value" as the best approach in talent acquisition. Elevating an individual's unique trait with a fitting profession, solely to ensure greatness in one's career success.

Remark: Since we are a recruitment agency, the job openings here are listed on behalf of our hiring clients. Feel free to apply for any suitable position. We will contact you as soon as possible.