Mandarin Speaking Client Service Associate
Agensi Pekerjaan Job Search Asia Sdn Bhd
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Undisclosed
KL Sentral
Full-Time
Job Description
Job Responsibility
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
Job Requirements
- Mandarin language skill and daily conversation level of English skill
- Able to work in shift basis
- Diploma holder: 1 year call center experience
Company Benefits
Open-minded working culture
We welcome any suggestions or opinions from every employee!
Medical claim
We cover your medical consultation fee!
Hybrid working
You can freely work from anywhere as long as you get your work done!
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Agensi Pekerjaan Job Search Asia Sdn Bhd
Agensi Pekerjaan Job Search Asia Sdn Bhd empower the notion of Social Recruitment. Since 2014, we have penetrated the recruitment industry with a bespoke hybrid recruitment model.
Our principal goals are to disrupt the mediocre of human resources in Malaysia with a technological approach, which improves efficiency and productivity in talent acquisition.
Our principal goals are to disrupt the mediocre of human resources in Malaysia with a technological approach, which improves efficiency and productivity in talent acquisition.
Mandarin Speaking Client Service Associate
Agensi Pekerjaan Job Search Asia Sdn BhdUndisclosed
KL Sentral
Full-Time
This job is no longer available