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Mandarin Speaking Client Service Associate

Customer Service
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KL Sentral, Kuala Lumpur

About The Job

Job Responsibility
  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs 
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service 

Job Requirements

  • Mandarin language skill and daily conversation level of English skill
  • Able to work in shift basis
  • Diploma holder: 1 year call center experience 

Our Culture


Agensi Pekerjaan Job Search Asia Sdn Bhd empower the notion of Social Recruitment. Since 2014, we have penetrated the recruitment industry with a bespoke hybrid recruitment model. 

Our principal goals are to disrupt the mediocre of human resources in Malaysia with a technological approach, which improves efficiency and productivity in talent acquisition.


We champion the notion of "human value" as the best approach in talent acquisition. Elevating an individual's unique trait with a fitting profession, solely to ensure greatness in one's career success.

Remark: Since we are a recruitment agency, the job openings here are listed on behalf of our hiring clients. Feel free to apply for any suitable position. We will contact you as soon as possible.