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Account Manager

Creative
Full-time
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Plaza Arkadia, Kuala Lumpur

About The Job

  • Serve as point of contact for all client account management matters
  • Build and maintain strong, lasting client relationships 
  • Develop trusted advisor relationships to client, providing advice and solutions to client based on their needs and objectives 
  • Able to adeptly develop briefs and strategy-driven presentations 
  • Ensure timely and successful delivery of works and projects according to client needs and objectives 
  • Clearly communicate the progress of works to internal (management) and external stakeholders (client) 
  • Develop new business with existing clients and identity areas of improvement
  • Forecast and track key account metrics (quarterly and annual forecast) 
  • Prepare monthly reports on account status 
  • Assist with challenging client requests and issue escalation as needed 
  • Manage Account Executives and arrange training as necessary 
  • Report directly to Account Director on all client servicing matters

Job Requirements

  1. Proven work experience (minimum 3 years) as an Account Manager, Junior Account Manager or relevant role 
  2. Demonstrate ability to communicate, present and influencer key stakeholders at senior level management of an organisation 
  3. Dynamic personality a driven, go-getter attitude 
  4. Solid experience with MS Office (MS Word, PowerPoint and Excel) 
  5. Proven ability to juggle multiple client account management projects at a time, while maintaining sharp attention to detail 
  6. Strong listening, negotiation and presentation abilities
  7. Strong verbal and communications skills in English, Mandarin and Bahasa Malaysia proficiency is an added advantage
  8. Bachelor’s degree in Communications, Marketing or an equivalent field 

Our Culture

BE PART OF OUR TRIBE

We seek the unconventional and intrepid mind that defies categorisation. Defined by our personalities and an exacting approach towards brands and how they communicate. 

WE ARE AFFINITI.

A strategy-driven communications agency dedicated to helping brands create value and accelerate growth through the power of branding. With a sensible and deliberate approach, we have influenced how brands are perceived, interacted and enacted on. 
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