Customer Support Specialist
Admiral Markets
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RM 2500 - RM 4000
Kuala Lumpur
Full-Time
Job Description
Admiral Markets investment firm – operating under the Admiral Markets trademark – is a leading online trading service provider, offering investment services for trading with Forex and CFDs on indices, metals, energies, stocks, bonds and cryptocurrencies
We work in one of the most dynamic, fluid industries on the planet and, as a result, we need to constantly adapt and evolve. We believe that there’s nothing better than working with the best and brightest, so we’re always on the lookout for talented, capable and industrious people to join our team.
We are currently looking for a Customer Support Specialist with excellent knowledge of English language and good command of at least one of the below languages: Indonesian, Malaysian, Vietnamese, Thai
Responsibilities:
∙ Dealing directly with clients via phone, email and live chat
∙ Obtain and evaluate all relevant information to handle inquiries correctly
∙ Responding to customer queries in a timely and accurate manner and recommending solutions to problems ∙ Recording and updating of all communication with clients
∙ Assisting new and existing clients.
∙ Monitoring customer complaints and reaching out to provide assistance to customers ∙ Updating customers about new products and features
∙ Communication with other departments for unresolved issues.
∙ Gathering of customer feedback
Requirements:
∙ University/College degree
∙ Fluency in English and at least one additional language from above list (both written and oral)
∙ Decisiveness and strong sense of responsibility.
∙ Excellent problem-solving skills.
∙ Honesty, accuracy, reliability.
∙ Ability to work independently.
∙ Good stress tolerance and self-management skills.
∙ Team player.
∙ Patience when handling different clients.
∙ Previous experience as a Customer Support Specialist considered an advantage What we offer:
• Attractive remuneration
Interested?
Job Requirements
2. Has an economic/financial/trading background
3. Lives in Malaysia. already living in Kuala Lumpur is an added advantage
4. Fresh Graduates or experienced candidates are welcomed
Company Benefits
There is always food around
Corporate parties & festive celebrations ~ we love free food! Pantries are fully stocked with your favourite snack
Fun Working Environment and Social Activities
One of the company mottos is to have fun and that is a testament to how we do things here and we trust in social activities that can bond the team.
Development Opportunities
As a fast growing company, every employee is at the forefront of career advancing opportunities and countless executive positions to grab
Flexible Working Hours
We believe in work/life balance hence working hours are not your typical 9-5 office hours.
International Team
We have offices in over 14 countries and a total of over 450 employees, which provides the employee with multiple colleagues from different nations.
Work Remotely
We allow work from home benefits, making your working life much more comfortable
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Admiral Markets
Admiral Markets Group is a global company whose regulated subsidiaries offer solutions for trading in exchange-listed securities and CFDs on forex, stocks, ETFs, bonds, indices, commodities, and cryptocurrencies. We care about the success of our clients, therefore we offer numerous educational and analytical tools for better navigation of the financial markets. Our strong dedication to state-of-the-art software and quality assurance means that our clients receive the best, most transparent trading experience.
Since its foundation in 2001, Admiral Markets has continually expanded its reach and today has a staff of over 400, located in 19 offices worldwide, making it a truly global organization. We are convinced that representation in numerous geographical regions enables us to provide our customers with high-quality service and customer support.
Vision: To be the global financial hub in supporting people to make money.
Mission: With leadership, education and quality, we bring the financial community together into one powerful marketplace.
Internal Mantra: Markets go up and down, WE are GOing FORWARD.
Customer Support Specialist
Admiral MarketsRM 2500 - RM 4000
Kuala Lumpur
Full-Time
This job is no longer available