Community Support Executive

AdEasy

AI-generated summary

beta

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Sri Hartamas

Full-Time

Job Description

AdEasy users have hundreds of ad spaces to browse and book from. The information on ad spaces is super clear, and helps our users make informed advertising decisions. You make that happen by on-boarding media partners, and guiding them on how to setup and list their ad spaces the right way on AdEasy. You facilitate bookings and make sure things go smoothly. You perform quality checks on media profiles to make sure everything is in order. You also safeguard our community by conducting checks on new account sign ups, and flag suspicious ones. When AdEasy users have questions or need assistance, you manage them or flow them to the right teams. You’re sort of like an internal guardian angel. This requires a logical brain, patience, diligence, resourcefulness, structure, attention to detail, efficiency, a positive attitude, and strong communication skills.

Job Requirements

Your most important characteristic is you love helping our community as quickly and awesomely as possible. AdEasy is a hassle-free platform for offline advertising. Your job is to help users advertise and partners list easily. Treat them the way you’d want someone to treat your friends.

You are an excellent people-person: charming personality, stellar grammar, and the ability to resolve things quickly the right way. Your success is measured in the number and quality of ad spaces listed, the quality of our user database, swiftness, accuracy, and clarity in community support responses, and the happiness level of our community.

You’re good at:

Written and spoken English
Research and building relationships
Working well under pressure, and in a startup environment
Microsoft Office and Google office suite: Docs, Sheets and Slides

Extra awesome if you’re:

Experienced in customer support
Proficient in Bahasa Melayu and Mandarin (written and spoken)
Experienced in the media industry with a basic knowledge of offline advertising

What’s a typical day like in the media team:

Glad you asked…

11am MORNING ROUTINE

We start our days by planning out what needs to be done for the day. We then clear our emails before doing our daily checks on new account sign ups.

-----

2pm COMMUNITY MANAGEMENT

Our afternoons tend to get busy as we need to facilitate on-going campaigns, manage and/or meet media partners, attend to calls, chats and incoming emails, prepare booking orders, create and check on media profiles and ad listings, and report any issues found on the website to the Tech team.

-----

6pm TEAM CATCH-UP

We have our team catch-up every Wednesday. We each share what we’re working on, and if help is needed. We also brainstorm ideas on how we can add value to users and media partners to drive further engagement on AdEasy.

Perfect fit for this role? Apply now

Email your application to iwantajob@AdEasy.co. We aim to have top-notch interactions with users, so please make your email top-notch as well. We accept but not do not expect CVs and cover letters. We encourage applicants to be creative and blow us off our chairs by trying an out-of-the-box approach to showcase how you fit the Community Support Executive characteristics, and what makes you a fabulous person to have around.

PS: You must be able to work in Malaysia legally (no work permit will be provided)

PPS: If this isn’t the job for you, but perhaps you have a friend who would be a perfect fit, send him/her this link. Thanks!

Company Benefits

Birthday Leave

Take a day off on us!

Pet Friendly Environment

Because we love our furry friends!

Mentorship Program

Take ownership of your own personal and professional growth.

Hybrid Working Arrangement

2 days in the office, 3 days at home.

Medical / Dental Benefit

We care about your well-being.

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management

Company Profile

AdEasy

From booking ad spaces to providing media consultation, AdEasy empowers businesses to advertise effectively using our unique self-serve platform.

For the love of advertising – that’s why we’re all here. We are an enthusiastic bunch of fearless thinkers and go-getters, disrupting the conventional way of booking ad spaces in Malaysia. At AdEasy, our workplace is a space where teamwork thrives and creativity flows. Our approach to flexible working helps our team achieve work-life balance without compromising their ambitions.

Community Support Executive

AdEasy

Undisclosed

Sri Hartamas

Full-Time

This job is no longer available