Job Description

• Manage day to day support and inquiries from channel partners including interfacing with internal teams like Customer Success and Marketing to ensure partner requests are met in timely manner
• Support Channel Partner Managers with their accounts and help implement their strategies to ensure the success of partners
• Establish and maintain long-term relationships with new and existing channel partners
• Participate in internal projects to enhance and refine business processesIdentify additional opportunities with partners for growth
• Analyse partner trends to help support the development of partner and/or industry specific growth strategies
• Pulling together and clarifying KPIs and costs, improving internal reporting, and helping to build dashboards
• Be the voice of the partners within Adaptavist

Job Requirements

• Experience working in the SaaS space in a relationship-oriented role Has the self-discipline and time management skills to work autonomously
• Strong stakeholder management skills with internal and external stakeholders 
• Ability to prioritize multiple competing requests and initiativesExcellent organisational, prioritisation, and interpersonal skills
• Exceptional written and verbal communication, listening, and presentation skills
• Ability to solve business problems and work with both technical and non-technical audiences
• Focuses on solutions instead of dwelling on challenges or problems
• Embraces failure as a learning opportunityComfortable with the ambiguity of a fast-growing business
• Only open to Malaysian and those who able to work in Malaysia without sponsor

Company Benefits

Additional Info