Job Description

• Train in the Atlassian applications and Adaptavist tools, processes, and best practices
• Onboard and become familiar with customer application servers
• Monitor and respond to customer requests on the Adaptavist service desk
• Answer customer questions about how to best use the Atlassian applications in their business
• Create projects, configure permissions and workflows and other solutions at the request of the customer
• Work on multiple administrative activities according to agreed upon customer priorities
• Communicate with the customer and other team members to understand and deliver configuration solutions
• Solve issues and provide best practice recommendations to the customer
• Record your work and time
• Follow security protocols that the customer may establish

Job Requirements

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrable experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add-ons, for example ScriptRunner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. WebEx, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude
  
  

• Knowledge of the build process – Continuous Integration and Delivery
• Experience in using GitLab or Sonatype software
• Any knowledge of Linux or databases
  
  

Company Benefits

Additional Info