Application Support Engineer
Acora Solutions Sdn Bhd
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Undisclosed
KL Eco City
Full-Time
Job Description
Key Responsibilities:
- Provide application support services including manage ticketing system, incident analysis, root cause analysis, management communication, functional and technical testing.
- Capability to troubleshooting and identify the reported issue. Working closely with client and level 2 support.
- Co-ordinate and follow-up with 3rd party vendors for product related issues.
- Conduct knowledge sharing, internal team training, incident resolution for recurring incidents with Knowledge base tool.
- Monitor Application, server and network health to ensure there are no abnormalities.
- Must be able to work on shifts and weekends.
Job Requirements
Requirements:
Mandatory:
Mandatory:
- Excellent verbal and written communications in English and Mandarin.
Qualifications:
- Candidate must have at least a Diploma/Bachelor’s Degree in Computer Science/ Information Technology or its equivalent.
Experience:
- At least 1 year of working experience in the related field.
Specific skills & abilities:
- Strong in application analysis, troubleshooting skill and sense of urgency.
- Ability to address the pattern of the recurring issues and automate manual work.
- Good analytical and problem solving mind, self-motivation, communication skills.
- Prior experience working in a Ticketing environment (i.e JIRA) is an added advantage.
- Prefer Junior Executive specializing in Technical & Application Support role.
Company Benefits
Oppoturnity to travel overseas
Connect globally and leading community for cultural exchange.
Career advancement
Good chance to develop career paths and ladders
Attractive remuneration package
Good salary package
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Hardware / Network / Infrastructure (On-Premises / Cloud), General IT, System & IT Helpdesk / Database Administrator
Company Profile
Acora Solutions Sdn Bhd
Co-founded by a team of tech savvy entrepreneurs, Acora is a venture specializing in a multitude of services to create the right technological solution for our clients. We strive to provide a complete innovation ecosystem to assist enterprises bridge the gap in the process of digital transformation. Today, Acora has a broad portfolio of numerous small to medium-sized companies that have grown or even expanded their business scopes with our help.
The rapidly growing importance of global digital transformation means that more and more businesses are leveraging new technology to optimize their operations at greater efficiency. With Acora’s well-established global network in cloud and operation support, we are able to seamlessly provide end-to-end solutions with a much shorter project timeline.
The rapidly growing importance of global digital transformation means that more and more businesses are leveraging new technology to optimize their operations at greater efficiency. With Acora’s well-established global network in cloud and operation support, we are able to seamlessly provide end-to-end solutions with a much shorter project timeline.
Application Support Engineer
Acora Solutions Sdn BhdUndisclosed
KL Eco City
Full-Time
This job is no longer available