Accordia Solution is always enthused to enhance customer experience of the future with cost-effective solutions. Accordia started as a contact center technology provider in the year 2010 where the team develop, market and implement its own contact center solutions to small and mid-size contact centers. In 2016, the company expanded its solution to Cloud Contact Center and in 2017 launched it’s Virtual and Tech BPO services. Traditional BPO is still very labour-intensive today. The rising cost of operations and people have caused the once “Cost Effective” outsourced labour force a thing of the past and are becoming too expensive for the outsourcing company.
We at Accordia truly understand that customers expect frictionless service and are loyal to businesses who meet their growing demands for fast, relevant, enhanced and seamless customer experience (CX). That was the rationale why Accordia Global Tech BPO was founded with the mission of utilizing technologies in addressing the above key challenges and the ever-rising customer experience expectations. Our key strength is in using technology as a source of innovation and advantage, rather than just providing the people infrastructure of delivery.