Service Desk Analyst (Mandarin)
Abhidi Solution
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Undisclosed
Kuala Lumpur
Full-Time
Job Description
- Provide L1 Support for all client's applications.
- Must be able to raise & manage tickets in Service Now from start to end for all priorities to ensure that SLAs are met.
- Ensure user complaint is entered accurately in Service Now
- Ensure that all communication & steps performed are logged into the Ticketing system promptly & completely
- Timely updates to users on the progress of the ticket
- Ensure critical issues are escalated to appropriate teams & management
- Must be able to troubleshoot user queries via calls, emails & multiple channels
Job Requirements
At least 1 year of experience in the Service Desk domain.
Mandarin-speaking is a must.
Mandarin-speaking is a must.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Customer Service
Company Profile
Abhidi Solution
Service Desk Analyst (Mandarin)
Abhidi SolutionUndisclosed
Kuala Lumpur
Full-Time
This job is no longer available