Job Description

• Ensure critical issues are escalated to appropriate teams & management.
• Must be able to answer phones from users professionally and respond to user inquiries and complaints
• Must be able to handle installation, configuration & upgrading of company's software
• Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other company's applications.
• Should possess excellent communication skills, including verbal with proper grammar.
• Able to react effectively and calmly in emergencies.Able to maintain customer confidentiality. 

Job Requirements

• Proficiency in Japanese in language.
• Customer service/helpdesk experience.

Additional Info