Job Description

• Korean speaking is a must.
• Provide L1 Support for all customers.
• Ensure that all communication & steps performed are logged into the Ticketing system promptly & completely
• Timely updates to users on the progress of the ticket
• Ensure critical issues are escalated to appropriate teams & management
• Must be able to troubleshoot user queries via calls, emails & multiple channels
• Must be able to answer phones from users professionally and respond to user inquiries and complaints.
• Must be able to handle installation, configuration & upgrading FedEx software
• Must be able to provide remote support and troubleshooting on user’s laptop/desktop issues, MS Office applications & other FedEx applications.
• Should possess excellent communication skills, including verbal with proper grammar.
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.
• Flexibility to work in any shift

Job Requirements

Additional Info