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Student Engagement & Conversion Specialist

Sales and marketing
Full-time
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KL Sentral, Kuala Lumpur

About The Job

The Student Engagement and Conversion Specialist is expected to be a brand ambassador for the client institution and deliver excellent, high quality customer service in ensuring that students receive a positive experience throughout all aspects of the enquiry, application and offer processes to encourage conversion.

Responsibilities:
  • Build effective relationships with students, their parents and other internal or external stakeholders. 
  • Provide effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students. 
  • Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to all times. 
  • Liaise with internal and external stakeholders to deliver an excellent experience throughout the student journey including providing accurate information and guidance. 
  • Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives. 
  • Ensure that company protocols are adhered to and targets are achieved. 
  • Effectively manage work queues to meet expected response time and quality goals. 
  • Proactively work with internal and external stakeholders to identify and resolve problems in a timely manner. 
  • Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion. 
  • Ensure that data capture and reporting requirements are completed effectively 
  • Effective and efficient use of QSES's internal tools and software e.g. CRMS to maintain accurate and complete data records. 
  • Provide in-person counselling support at events and activities representing the client institution when required. 
  • Proactively provide feedback to continuously improve enquiry, application and offer processes or other operational work flows. 

Job Requirements

  •  Bachelor Degree, Diploma or Equivalent
  •  Communication skills – Strong proficiency in English (Written & Spoken)
  • Computer / technical literacy –  Must have sound knowledge of Microsoft Office software - Microsoft Excel, Outlook, Word, PowerPoint 
  • Personal management skills – Must have ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments 
  • Work values – Must possess strong interpersonal skills and teamwork 
  • Multilingual abilities (Chinese, Hindi, Other Asian/European languages) and/or experience in customer service environment will be an added advantage
  • Fresh graduates are encouraged to apply 

Our Culture

WHO WE ARE

 
QS Enrolment Solutions is the global market leader for research and understanding of international and domestic students with offices in Australia, Malaysia and the UK. 

We are a business under Quacquarelli Symonds (‘QS’), best known for publishing the QS World University Rankings – the world’s most popular university ranking system. Like QS, we share the passion for education and innovation, celebrate diversity and collaboration and deliver our service with integrity and empowerment. 

At QS Enrolment Solutions, you’ll work in global but tight-knit teams, delivering our research, strategy, enquiry, admissions and enrolment services to our clients. You’ll find yourself communicating with students across the globe, helping them progress through their decision-making journey while gaining unique insight into the student recruitment market. 

Regardless of expertise, know that your work plays an important role in helping students everywhere around the world find the right-fit institution to realise their potential. 

Be a part of QS Enrolment Solutions today. 

WHY JOIN US?

- Work in a creative and innovative culture that allows you to build your skills and explore new ones 

- Access opportunities to impact the higher education sector through our industry-leading services combined with your hard work and talents 

- Career development opportunities internally 

- Work closely with colleagues in offices such as Australia and the UK 

- Medical benefits 

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