company-logo-image

Customer Experience Specialist_Mandarin Speaker

Agoda.com
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

RM 3200 - RM 3800

Kuala Lumpur

Full-Time

Job Description

Roles & Responsibilities:
  1. You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
  2. Professionally handle high volume of inquiries from clients and customers.
  3. You will be accountable for meeting individual (KPIs) and team goals.
  4. Understand and deliver business strategies and improve customer services through the execution of self-service.
  5. Continuously identify work process improvements.
  6. Communicate to Team Leaders and (or) Manager.
  7. Perform office-based administrative duties whenever required.
  8. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  9. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Job Requirements

Qualifications:
  1. We are looking for individuals that have an excellent command of spoken and written Mandarin & English.
  2.  Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply. 
  3. Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. 
  4. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. 
  5. Analytical thinking and high problem-solving skills. 
  6. Stress tolerance and able to work under pressured environment. 
  7. Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels. 
  8. Able to work on public holidays and weekends. 
  9. Required to have own transportation arrangement because we are in 24 hours operations. 
  10. Able to speak fluent Cantonese is a bonus.

Company Benefits

Attractive Salary

Offer an attractive annual salary + subsidized parking rates (above market rate)

Medical Insurance

Set up medical coverage (outpatient and inpatient) for employees.

Global Opportunities

International relocation opportunities are available!

Dress code

Smart and casual every day!

Staff Discount

Discounted hotel accommodation anywhere in the world!

Training

Provide 4 weeks’ comprehensive paid training


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service, Admin / Human Resources


Company Profile

Agoda.com-logo-image

Agoda.com

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  



company-logo-image

Customer Experience Specialist_Mandarin Speaker

Agoda.com

RM 3200 - RM 3800

Kuala Lumpur

Full-Time

This job is no longer available